FAQs
1. How do I know what size to order?
Please refer to the size chart on each product page.
2. What happens after I place an order?
We’ll send an order-confirmation email after you check out. Your order is only accepted once it has been confirmed in accordance with our Terms and Conditions.
3. Which payment methods do you accept?
The payment methods currently available will be shown at checkout. Payments are processed securely through our payment providers. See our Terms and Conditions for further information.
4. Where does PRY deliver?
We deliver to the destinations listed at checkout. Available services, estimated delivery times and charges vary by destination. Please read our Shipping and Delivery Policy.
5. How long will my order take to arrive?
Estimated dispatch and delivery times are shown at checkout. These are estimates and may be affected by events outside our control. See our Shipping and Delivery Policy.
6. Can I track my order?
Yes. Tracking details will be emailed once your order has been dispatched.
7.Will I have to pay customs charges?
International orders may be subject to import duties, taxes or customs fees imposed by the destination country. These fees are your responsibility. Please see our Shipping and Delivery Policy for details.
8. Will sold-out items be restocked?
Sold-out items may be requested.
9. Can I return an item if it doesn’t fit or I change my mind?
Eligible items may be returned within the 14 day returns period, provided they meet our return conditions. Please review our Returns and Refund Policy before sending anything back.
10. What should I do if my item is faulty, damaged or incorrect?
Contact us as soon as possible with your order details and photographs where relevant. We’ll explain the available resolution in line with our Returns and Refund Policy.
11. When will I receive my refund?
Once your return has been received and approved, the refund will be issued to your original payment method. Bank processing times may vary. See our Returns and Refund Policy.
12. How does PRY use my personal information?
We use your information to process orders, provide customer support, improve our website and communicate with you where permitted. For full details, please read our Privacy Policy.
13. How do I request access to or deletion of my personal data?
You can contact us to request access to, correction of or deletion of your personal information. Further details and any legal limitations are explained in our Privacy Policy.
14. Does the PRY website use cookies?
Yes. We use essential cookies to make the website function and may use optional cookies for analytics, personalisation and marketing—with your consent where required. Find out more in our Cookie Policy.
15. Can I change my cookie preferences?
Yes. You can update your choices through the website’s cookie settings and manage cookies through your browser. Please see our Cookie Policy for guidance.
16. What rules apply when using the PRY website?
By accessing or using our website, you agree to follow the rules and restrictions set out in our Terms and Conditions.
17. Who owns the PRY branding, images and website content?
Unless otherwise stated, PRY’s branding, designs, text, images and other content are owned by us and must not be copied or used without permission. Read our Terms and Conditions for further details.
18. How can I contact you?
Email us at contact@pryofficial.com and we’ll get back to you within 2 working days - usually