PRY Shipping Policy

Last updated: 30 August 2026

 

Thank you for shopping with PRY.

 

This Shipping Policy explains where we deliver, our estimated delivery times, tracking, customs charges and what to do if there is a problem with your order.

 

We currently ship to the United Kingdom, Europe and the United States.

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In this policy, “PRY”, “we”, “us” and “our” means:

Legal business name: PAINERY LIMITED
Trading name: PRY
Registered address: 124 CITY ROAD, LONDON, EC1V 2NX                    

Email: CONTACT@PRYOFFICIAL.COM
Telephone: 07401 687 820
 

1. Order Processing

Orders are normally processed within 1–2 business days of being placed.

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Orders made after 2pm, at weekends or on UK public holidays will be processed on the next business day.

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During product launches, sales periods, bank holidays or other busy periods, processing may take a little longer. We will always aim to keep you updated where there is a significant delay.

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Please check your order confirmation carefully. It is your responsibility to provide a complete and accurate delivery address, including any flat number, building name, postcode, state or ZIP code required for delivery.

 

2. Delivery Destinations and Estimated Times

Delivery times are estimates and begin once your order has been dispatched. They do not include order processing time or any customs delays.

 

United Kingdom

We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

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Estimated delivery time: 2–4 business days after dispatch.

 

Shipping costs will be shown clearly at checkout before you complete your purchase.

 

Europe

We deliver to selected European destinations. Available countries and shipping costs will be confirmed at checkout.

 

Estimated delivery time: 5–10 business days after dispatch.

 

Please note that delivery times can vary depending on the destination country, local courier services and customs processing.

 

United States

We deliver throughout the United States.

 

Estimated delivery time: 7–14 business days after dispatch.

 

Please note that delivery times can vary depending on the destination state, local courier services and customs processing.

 

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is taken.

 

Where free shipping is offered, the relevant order-value threshold, location and any exclusions will be clearly shown on the website or at checkout.

 

We may occasionally run promotional free-delivery offers. These offers may be subject to separate terms and may be withdrawn or amended at any time.

 

4. Tracking Your Order

Where tracking is available, you will receive a dispatch confirmation email containing your tracking details once your order has been sent.

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Please allow up to 24–48 hours for tracking information to update after receiving your dispatch email.

 

Some lower-cost delivery services may not include full tracking. Where this applies, it will be made clear at checkout where possible.

 

5. Customs, Duties and Import Charges

Orders sent outside the United Kingdom may be subject to customs duties, import VAT, sales taxes, handling charges or other fees imposed by the destination country.

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Unless we expressly state at checkout that duties and taxes are included, these charges are the responsibility of the customer. PRY has no control over these charges and cannot predict their amount.

 

By placing an international order, you agree that you are responsible for complying with the laws and import requirements of your delivery country.

 

If an order is refused because customs charges, duties or taxes have not been paid, we may deduct any shipping, return-to-sender or handling costs from any refund due.

 

6. Delivery Delays

While we work with reliable delivery partners, delivery dates cannot be guaranteed.

Delays may occur because of circumstances outside our control, including:

• Postal or courier disruptions

• Customs clearance

• Severe weather

• Transport delays

• Industrial action

• High-volume sales periods

• Incorrect or incomplete delivery information

 

If there is a significant delay to your order, please contact us and we will investigate with the relevant delivery partner.

 

7. Missing, Damaged or Incorrect Orders

Please inspect your order as soon as possible after delivery.

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If your order has not arrived within the estimated delivery timeframe, arrives damaged, or you receive an incorrect item, please contact us at contact@pryofficial.com with your order number and, where relevant, photographs of the packaging and item.

 

For missing orders, please contact us no later than 14 days after the estimated delivery date so that we can investigate promptly with the courier.

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We may ask you to confirm details of the delivery address, check with household members or neighbours, and confirm whether the parcel has been left in a nominated safe place or collection point.

 

8. Failed Deliveries and Returned Parcels

If a parcel is returned to us because:

• The delivery address was incorrect or incomplete

• The parcel was not collected from a collection point

• Delivery was refused

• Customs charges were not paid

• The courier was unable to contact you where required

 

We will contact you once the parcel has been received back by us.

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You may be offered the option to pay for the order to be resent.

 

Where a refund is available, original delivery charges and any return-to-sender costs may be deducted from the refund, unless the failed delivery was due to our error.

 

9. Pre-Orders

Where an item is sold as a pre-order, the estimated dispatch date will be shown on the relevant product page and/or at checkout.

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Pre-order items will not be dispatched immediately. If your order contains both pre-order and in-stock items, we may send the order together once all items are available, unless otherwise stated.

 

10. Changes or Cancellations

We begin processing orders quickly, so we cannot guarantee that changes or cancellations can be made after an order has been placed.

 

Please contact us as soon as possible at contact@pryofficial.com if you need to amend your delivery address or request a cancellation. We will do our best to help where your order has not yet been dispatched.

 

This Shipping Policy does not affect any statutory consumer rights that apply to your purchase.

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11. Contact Us

 

For questions about this Shipping Policy contact:​

Painery Limited
124 City Road, London, EC1V 2NX
Email: contact@pryofficial.com
Telephone: 07401 687 820

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